Thank you for choosing Cascades Stoneworks as your trusted provider of landscape materials.
We want you to be completely satisfied with your purchase. Please read our refund and return
policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
exchanges are accepted within 30 days from the date of purchase. We
believe this timeframe strikes a balance between allowing you sufficient time to evaluate your
purchase while also ensuring a fair policy for our business.
2. Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all
tags and unopened packaging (if applicable). Please note that certain items may have specific conditions
for return due to their nature, and these conditions will be clearly communicated on the product
3. Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy
aims to be reasonable. Depending on the circumstance of the return, shipping to and from may or may not be refundable.
Replacement/Exchange: When applicable, a replace item will be sent, subject to availability.
Money Refund: We'll return the cost of the item to the original payment method used for the
Line-Item Refund: For items that are part of a larger order, we may issue a refund for the
specific item returned.
Store Credit: You can choose to receive store credit, which can be used on any future
purchases with us.
4. Items Eligible for Refund/Return/Exchange
While we strive to accommodate such requests, please note that not all items on our website
are eligible for exchange, refund, or return. The following categories of products are generally
not eligible for the same: Pebble Tile, Loose Pebbles, Fountains and Custom Made Items.
7. Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable
relationship with our customers. By providing clear guidelines for refunds, we aim to empower
you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don't hesitate to contact
our customer support team at firstname.lastname@example.org. Your satisfaction is
our priority, and we're here to assist you.
Cascade Stoneworks Inc